Privacy Policy

Thank you for visiting the KeenWah MilQ website. We respect and protect the privacy of our users. This privacy policy explains how we collect and use information on our website.

Scope

The purpose of this online service is to provide you with product and service information from KeenWah MilQ. 

Personal information

Personal information is any information or opinion (whether true or not), which either identifies you or from which your identity can reasonably be determined. We only collect your personal information where that personal information is necessary for one or more of our functions or activities. The types of personal information we collect may differ depending on your relationship with us. 


Personal information includes:

  • in the case of the general public contacting our customer service function wishing to make a complaint, provide feedback, submit an enquiry, request a call-back or request a product replacement - your full name, physical address, email address and phone number/s;

  • in the case of the general community of supporters and subscribers who wish to be kept informed of our latest business news, promotions, events or products or to receive our regular company newsletter – your full name, physical address, email address and phone number/s;

  • in the case of our suppliers, key customer account managers and distributors - your name, physical address, email address and phone number/s;

  • in the case of workforce candidates (including potential employees, contractors and volunteers) - information which may be contained in a resume and which may be recorded during any interview or pre-employment checking; and

  • in the case of trade credit applicants - information which we may require to assess your credit worthiness, for example your credit or business history.

  • in the case of website visitors and users generally - customer demographics information (such as age range, gender and location) obtained through various analytics tools, and technical information as described below in "Digital Information and Cookies".

Can you choose not to disclose your personal information?

If you contact us to make a general inquiry about our business or products, you do not have to identify yourself or provide any personal information unless you require us to get back in touch with you at a later stage, address a complaint or request that necessarily requires us to use your personal information,  or if you would like us to send you further information or products.

You can also notify us that you wish to deal with us by not identifying yourself or using a pseudonym. However, if we are not able to collect personal information about you we may not be able to provide you with the products, services, information or assistance you require. 

For example we will not be able to send you information about our products if you have not provided us with a valid email address or phone number.


How we collect your personal information

We collect personal information from you in the following ways:

  • when you contact our customer service function in person, via telephone, email or webchat;

  • when you sign up to receive our newsletter or other marketing materials;

  • when you enter a competition or register for an event;

  • when you apply for employment with us and during the recruitment process;

  • when you conduct business with us;

  • when you apply for trade credit with us;

  • when you provide your information to our staff;

  • when you supply goods and/or services to us;

  • when you submit any Personal Information through a Facebook Lead Ad; and

  • when you visit or use our Website.


When collecting this personal information, we will do so only by lawful and fair means and not in an unreasonably intrusive way. KeenWah MilQ Pty Ltd may use third party service providers to collect and store personal information on our behalf. Where it is reasonable and practicable to do so, we will only collect personal information about you from you directly and not from third parties. However, in some instances, this will not be practicable. In some cases, we collect personal information about you from publicly available sources (such as the internet) and from third parties (such as mutual contacts or your referees provided during the recruitment process if you apply for a job with us).

How secure is my personal information?

KeenWah MilQ Pty Ltd takes reasonable steps to protect and store your personal information, including limiting access to such information to internal employees on a need-to-know basis and using password protected servers.


However, when submitting any personal information about yourself on the internet, it is important to note that internet security is not absolute. KeenWah MilQ Pty Ltd takes reasonable steps as required by the Privacy Act to ensure that our website is protected from outside sources, and we encourage you to make sure your computer is adequately protected. If you post personal information on our website, we will consider that you have consented to the collection of this information.


In all instances, regardless of the method used to collect your personal information, we will deal with it in accordance with this Privacy Policy.

Use of your personal information

We will use your personal information for the primary purpose for which it was collected. The primary purpose of collection is the main reason we collect your personal information in the first instance.


The primary purpose for collecting your personal information will vary depending on the nature of your relationship with us.

  • in the case of the general public contacting our customer service function – the primary purpose would be to respond to your complaint, feedback, enquiry or to send you information or replacement products;

  • in the case of our general community of supporters or subscribers – the primary purpose would be to keep you informed of our latest business news, direct marketing initiatives, promotions, events or products or to receive our regular company newsletter;

  • in the case of our suppliers, distributors and key customer account managers – the primary purpose would be to maintain a business relationship with you;

  • in the case of workforce candidates (including potential employees, contractors and volunteers) – the primary purpose would be to consider your application as well as consider you for any future suitable job opportunities;

  • in the case of trade credit applicants, information which we may require to assess your credit worthiness, for example your credit or business history;

  • in the case of Facebook Lead Ads, for direct marketing and other digital marketing campaigns; and

  • in the case of Website visitors, information to help us develop marketing insights as well as help inform our digital strategy.


We will only use personal information beyond the primary purpose where it is related to that purpose or where you consent to the further use.

Do we disclose your personal information to third parties?

When you provide your personal information to us it may be transferred to our service providers, including those located outside of Australia.

The types of persons and organisations to which we may disclose your personal information include the following:

  • organisations with whom we have arrangements or agreements for the purpose of promoting our products or services and any agents used by us in administering such arrangements or agreements;

  • our employees, agents, contractors and external advisers who carry on our functions and activities or who assist us to carry on our functions and activities from time to time;

  • organisations who are contracted by us to perform certain services, including to maintain our website;

  • our legal advisors, when needed; and

  • other parties to whom we are authorised or required by law to disclose information.

KeenWah MilQ Pty Ltd does not sell or share your personal information with any other company for that company’s direct marketing services.

For clarity, we may share your personal information to our service providers who may use the personal information for direct marketing services on our behalf, however we will not share your personal information with other companies for the purpose of those companies marketing their own products to you unless we specifically ask for, and receive, your permission to do so. Although we do not actively disclose your Personal Information to third parties, we do engage digital service providers such as Google and Facebook, which will have access to certain Digital Information relating to you. Please refer to the section below relating to "Digital Information and Cookies".

Can you remove your personal information from our records?

If you do not wish to receive ongoing promotional news or information about our products and services, you can request to be withdrawn from our contact list or marketing database at any time, either by contacting us or by using the opt out function contained in our direct marketing, newsletter or other emails.


Once you have made this request,  KeenWah MilQ Pty Ltd will remove your personal details and will no longer continue to engage in any direct marketing communications with you.

We are obligated by law to retain some types of personal information, such as employee records, for a set period of time. As such, we will not allow removal of such personal information.

How long will we keep your personal information?

In general, we will retain and use your personal information to communicate with you indefinitely until you “opt out” of these communications by informing us that you no longer wish to receive such communications.


For certain types of personal information, particularly employee records, we are obliged to retain these for seven (7) years after an employee finishes their employment with us. If you submit your personal information as part of a job application, your details are stored on a secure recruitment database for our records. This allows us to consider your application for future vacant positions if you are unsuccessful in obtaining a position with us at first instance. It is our usual practice to request your permission to contact you about future job vacancies. You are entitled to request that we remove your information from this database.

How we deal with complaints and requests

You may request access to Personal Information about you that we hold and you may ask us to correct your Personal Information if you find that it is not accurate, up-to-date or complete. You may also make a complaint about our handling of your Personal Information. These services are free of charge.


Digital Information and Cookies

To improve your experience on our site, we may use ‘cookies’. Cookies are an industry standard and most major web sites use them. A cookie is a small text file that our site may place on your computer as a tool to remember your preferences. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.


Our website may contain links to other websites. Please be aware that we are not responsible for the privacy practices of such other sites. When you go to other websites from here, we advise you to be aware and read their privacy policy.


Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.

By using this website, you consent to the processing of data about you by Google in the manner described in Google’s Privacy Policy – external site and for the purposes set out above. You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript, or use the opt-out service provided by Google – https://tools.google.com/dlpage/gaoptout

Our obligations

This online service is bound by the provisions of the Privacy Act 1988.

Notice to Residents in the United Kingdom and European Union

For the purpose data protection legislation, the "data controller" is KeenWah MilQ Pty Ltd at Building 17, Suite 1 The Entertainment Quarter Moore Park NSW 2021. 


Your personal data may be transferred to Australia for the purposes set out in this Privacy Policy but we will ensure that there is a lawful basis to do so and, as applicable, that appropriate protections are in place such as requiring Binding Corporate Rules to be in place or are subject to standard contractual clauses that provide appropriate protection for the purpose of EU law.


The data that we collect from you may be processed by personnel, or suppliers, operating outside the European Union or the United Kingdom.  These people may be engaged in, among other things, the fulfilment of your order, the processing of payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing


You have the right to object to the processing of your personal data in certain circumstances or withdraw your consent to the processing of your personal data where this has been provided. You also have the right to access information held about you and for this to be provided in an intelligible form. If you would like a copy of some or all of your personal information, you may contact us under the "Enquiries and Complaints" section of this Privacy Policy or you may write to us at hello@thankyou.co. You may also ask us to undertake the following:

  • update or amend your personal data if you feel this is inaccurate;

  • remove your personal data entirely, in certain circumstances;

  • if you have supplied us personal data, send you copies of that personal data in a commonly used format and transfer it to another entity; or

  • restrict the use of your personal data.

Notice to Residents of California

For the purpose of the California Consumer Protection Act (“CCPA”), in addition to the information contained elsewhere in this Privacy Policy, residents of California are advised that we may:

  • collect the following categories of personal information:  Identifiers/Contact Information, Characteristics of Protected Classifications Under Federal and State Law, Commercial information, Purchase History or Tendencies, Internet or other electronic network activity information, and inferences drawn from the above; disclose the following categories of personal information for a business purpose:  Identifiers/Contact Information, Characteristics of Protected Classifications Under Federal and State Law, Purchase History or Tendencies, Commercial information, Internet or other electronic network activity information, and inferences drawn from the above.

Californian consumers also have the following rights:

  • Up to two times every 12 months, you may request a copy of the personal information that we have collected about you in the prior 12 months, the categories of personal information we collect, the categories of sources, the business or commercial purposes for collecting your personal information, the categories of third parties with whom we share information, and, if applicable, the categories of third parties to whom we may well personal information.

  • You may request that we delete personal information that we have collected about you, except some exceptions apply to that right, such as if we need the information to complete a transaction, to detect and protect against fraudulent and illegal activity, to exercise our rights, or to comply with a legal obligation.

To take advantages of these rights, you can contact us using the methods set out above under "Enquiries and Complaints".  We may need to verify your identity or, if applicable, require you to log into an account established with us. 

We will not discriminate against a person who exercises these rights.


Contact us

If you have any concerns about Privacy, please contact us at info@keenwahmilq.com.au or 1800KEENWAH.